Effective Date: 1st January 2025

At Hycon Homes, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What Personal Information We Collect

We may collect the following personal information when you interact with our website or services:

  • Your name, email address, and phone number

  • Your property location or building preferences (if provided)

  • Information submitted through our contact forms, enquiry forms or newsletters

  • Any other information you choose to share with us

We may also collect non-personal data such as IP addresses, browser types, pages visited, and time spent on site through analytics tools (e.g., Google Analytics).

2. How We Collect Your Information

We collect information in a few ways, including:

  • When you complete forms on our website (e.g., to request a brochure or consultation)

  • When you contact us via phone, email or social media

  • When you respond to our online advertising campaigns (e.g., Google Ads or Facebook Ads)

  • When you visit our website, via cookies and tracking tools

3. Why We Collect Your Information

We use your personal information to:

  • Respond to your enquiries or contact requests

  • Provide you with relevant information about our services

  • Send newsletters, brochures, or promotional content (if you opt in)

  • Improve our website, services, and marketing efforts

  • Comply with legal obligations

4. How We Protect Your Information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure servers, access controls, and encryption where appropriate.

5. Disclosure of Your Information

We may share your personal information:

  • With service providers or contractors who help us operate our website or deliver services (e.g., web developers, email providers)

  • If required by law or to comply with legal processes

  • With your consent or as otherwise permitted under the Privacy Act

We will not sell, rent or trade your personal information to third parties.

6. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Track website performance and visitor behaviour

  • Improve user experience

  • Serve relevant advertisements (via tools such as Google Ads)

You can disable cookies in your browser settings, but doing so may affect site functionality.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections. To do so, please contact us using the details below.

8. Contact Us

If you have questions about this Privacy Policy, or would like to make a complaint, contact:

Hycon Homes
Email: admin@hyconhomes.com.au
Phone: 0429 236 718
Website: www.hyconhomes.com.au
Postal Address: 2559 Loch-Wonthaggi Rd West Creek, Victoria, 3992

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.